Generali Vietnam: 13-year journey to build “The hundred points of trust”

“The hundred points of trust” - a commitment to customer convenience

After 13 years of setting foot on the Vietnamese market, Italian life insurer Generali Vietnam has officially entered a new promising chapter with 100 agency offices opened nationwide.

Generali Vietnam affirms to improve and expand its services to bring the Italian insurance brand closer to customers

Chief Executive Officer of Generali Vietnam Nguyen Phuong Anh said the expansion of its network will provide maximum utility for customers, and also facilitate better customer service.

The message “The hundred points of trust - We’re all about you” is also a confirmation of Generali Vietnam’s long-term commitment to promote its strategic activities in Vietnam.

To increase the convenience of customers, Generali Vietnam has also paid attention to the acquisition of technologies for automation and simplified process to solve customer requirements. Online insurance claims take only 48 hours to process and more than 85 percent of customers have used and are satisfied with the online claim settlement service via the GenVita application.

The message “The hundred points of trust - We’re all about you” is a strong commitment of Generali Vietnam’s efforts in their 13-year journey in Vietnam

Service quality improved

Generali Vietnam has focused on developing healthcare products to help Vietnamese people access high-quality medical services with a hospital fee guarantee system including more than 450 hospitals and clinics nationwide.

With persistent efforts, so far, the Italian leading insurance brand has gained the trust of more than 500,000 Vietnamese customers and has been leading the market in overall loyalty and satisfaction (R-NPS) for three consecutive years.

Generali Vietnam has paid nearly VND3.3 trillion in insurance benefits to more than 1.1 million cases. In the first half of this year alone, the company paid nearly VND400 billion to nearly 110,000 customers. Timely payment of insurance benefits has become a solid financial and mental support for customers to overcome unexpected incidents and move forward.

Generali Vietnam praises its team of financial consultants for their outstanding achievements

13-year journey to accompany millions of Vietnamese families

Over the past 13 years, Generali Vietnam has continuously strived to pursue its mission of becoming a “Lifetime Partner” to protect millions of Vietnamese families through their ups and downs in life.

With the desire to fully fulfill this mission, Generali Vietnam continuously renews itself to not only be a responsible insurer but also a responsible investor, employer and citizen, to stand firm with customers in difficulties, towards a satisfactory life and a sustainable future.

“The hundred points of trust” is also a strong commitment from Generali Vietnam to provide standard consulting services, dedicated to serving customers, thereby bringing sustainable values and high-quality services to the Vietnamese insurance market.