Vietinbank Insurance: Nearly two decades accompanying customers to their fulfilled lives

Customer is the center

By adhering to the “Customer is the center” philosophy, VBI has developed various products to meet customers’ needs for comprehensive protection of health and property. In addition to popular types of insurance, such as health, motor vehicle, private home insurance, or property-engineering and cargo insurance, VBI has also researched and offered new insurance products to meet development trends of society, such as cyber security insurance, breast cancer insurance, specialized insurance for dengue fever, etc.

VietinBank Insurance is listed in the top 10 prestigious non-life insurance companies in 2024

VBI has also constantly expanded cooperation with domestic and foreign partners, with more than 15,000 agents and partners nationwide. Particularly, since 2018, VBI has become an important partner of Hyundai Marine & Fire Insurance, the second biggest non-life insurance company in the Republic of Korea. This cooperation has not only helped VBI increase its finanical capacity, expand market but also facilitated its acquisition of technologies to bring new experiences to customers in this field.

So far, VBI products have always been highly appreciated by customers thanks to its outstanding advantages in terms of reasonable costs, 100 percent online declaration process, quick payment and a widespread hospital fee guarantee system.

Nguyen Huy Quang, Chairman, VietinBank Insurance

Nguyen Huy Quang, Chairman, VietinBank Insurance shared, “In the time of insurance market volatility, VBI has always maintained sustainable growth in terms of both revenue and profit. Enhancing customer experience and considering customers as the center of all activities is the driving force that helps our company overcome difficulties and challenges.”

Ensuring customer benefits is top priority

Over the past years, VBI has paid tens of thousands of billions of VND to help customers overcome difficulties and risks in life.

Thanks to the application of digital technology and simplified processes, the compensation payment time to customers of VBI has been increasingly shortened. VBI is one of the first non-life insurance companies to apply online declaration and automatic compensation, making it easy for customers to receive quick payment.

Regarding management of the quality of agents and consultants, VBI has applied measures to control the quality of each agent periodically; and temporarily suspends cooperation with partners and agents who do not meet the requirements for insurance consulting.

Nguyen Huy Quang, Chairman, VietinBank Insurance said, “In fact, VBI has strengthened training for agents and consultants over the past years to ensure optimal consultation.”

In addition to direct consultation, VBI has also promoted information dissemination to customers in different forms and via many channels, suitable to the tastes of customers, to help them clearly understand the role of insurance and have enough information to choose appropriate protection solutions.

In the coming time, VBI will continue to improve product quality and services provided on the basis of information technology application and the “Customer is the center” philosophy; at the same time, the company also focuses on risk management, capital development to ensure strong financial capacity, affordability and protection for customers, thereby affirming the company’s commitment to protecting and accompanying customers through ups and downs in life.