The ACHSI Quality Improvement Awards evaluate and recognize outstanding and innovative quality improvement initiatives that have been implemented in healthcare organisations around the world. There are three categories in the Awards, of which two were presented to the Hoan My Medical Group hospitals this year.

Leading with excellence and innovation

The flagship Hoan My Sai Gon Hospital was recognized in the Clinical Excellence and Patient Safety category for its implementation of a comprehensive automation system, Good Laboratory Practice (GLP), which is a powerful tool ensuring the accuracy and reliability of test results. Within a year of deploying this system, the hospital has seen impressive results, with the total number of tests administered increased by 20%, delivery time improved by 60%, and close to 95% of what were previously manual steps are now automated. With the streamlined process and optimized operational efficiency, the laboratory team can interpret and analyze results more quickly, helping clinicians make timely decisions and implement treatment plans for patients promptly.

Hoan My Thu Duc Hospital won the Non-Clinical Service Delivery Award for its “Effective Change Management Program on Infectious Waste and Segregation”. The project, launched in 2022, reduced infectious medical waste by 20% per bed per day and cut costs for treating the waste by 58%, while reinforcing safety standards. The project’s success paves the way for similar initiatives to be rolled out across the Hoan My network and in the wider healthcare sector in Vietnam.

"With pioneering, innovative, and effective initiatives, two projects within the Hoan My Medical Group have demonstrated highly efficient processes and a commitment to continuous improvement demonstrated in both clinical and non-clinical service delivery,” said Ms. Louise Cuskelly, Executive Director of ACHSI. “We appreciate the patient-centered focus and positive impact of the projects in enhancing the quality of safe and effective healthcare services."

“Hoan My is unwavering in our dedication to continuous improvement and innovation, and being honored with ACHSI Quality Improvement Awards is a testament to our commitment to ensuring our healthcare service quality meets international standards,” said Dr. Dilshaad Ali Bin Abas Ali, Group CEO of Hoan My Medical Group. "The Hoan My Medical Group plans to extend these successful operational models throughout the entire system to continuously improve our clinical excellence and comprehensive patient care."