Deaf café goes with the flow
From the outside, Flow-ee café might seem like any other in downtown Hà Nội. But step inside, and you’ll notice something special. The staff, affectionately called "Flowers", are all hearing impaired, taking orders by exchanging written notes with customers.
Communication between the staff is done entirely through sign language, creating an unusually quiet atmosphere that patrons appreciate.
I find this café ideal for working," said regular Trần Phương Uyên with Việt Nam News. "It's so quiet here. I enjoy coming to work and enjoy a drink."
Another patron, Hoàng Minh Châu, frequents Flow-ee for a different reason. "I want to support the disabled in their jobs to help boost their confidence," she said. "The drinks here are as good as other cafés, and the staff are always enthusiastic and friendly."
Among the staff members is Vũ Thế Dương, the youngest, who has been hearing impaired since childhood. His job at Flow-ee has greatly increased his confidence.
"I faced many challenges finding a job before," he said. "Then I came across this opportunity online and applied. Initially, it was difficult to adjust, but over time I’ve improved my skills."
INSPIRED: Nguyễn Thái Hà has gained lots of confidence at the job. VNS Photo Lê Hương |
Dương noted that communicating with customers has not been a significant challenge, thanks to sign language and his ability to make quality drinks.
"Customers enjoy their time here," he said.
"I’m confident in my role at Flow-ee. Many hearing-impaired people struggle to find jobs, and I hope society offers more opportunities for us to showcase our abilities."
Another server, Nguyễn Thái Hà, also highlighted how he interacts with customers using sign language and writing.
"I often smile at them," said the 23-year-old. "I observe customers closely and serve them with care. Working here is wonderful because the customers are happy, and the staff are cheerful."
Flow-ee café was established to support the disabled by providing them with meaningful employment. The café’s co-founder, Hoàng Thu Thủy, explained that hearing-impaired people are particularly well-suited for this environment.
"We don’t face significant challenges communicating with our staff," Thủy said. "The operation runs smoothly because they’re skilled in sign language."
TEAM WORK: The cafe is a good working environment for hearing-impaired people. VNS Photo Lê Hương |
The staff at Flow-ee are given considerable autonomy.
"Our disabled employees have the highest level of self-management," Thủy said. "They run the café independently, handling all tasks without oversight. Over time, they’ve become more adept at managing situations and communicating with customers."
Thủy expressed hope that more people will support this business model, allowing it to thrive and create more opportunities for the disabled to demonstrate their abilities.
Beyond its welcoming atmosphere, Flow-ee attracts customers with its unique offerings. Bingsu, a shaved ice dessert, is a standout, blending the sweetness of ice with the subtle bitterness of alcohol. The café’s lime, orange, and tiramisu-flavoured coffees are also popular.
Bingsu is relatively rare in Việt Nam, and creating it posed a challenge for the Flow-ee staff.
Initially, they aimed to combine fresh ice cream with wine, but after months of experimentation, they perfected a fruit-flavoured snow cream mixed with various wines. Each cup contains just a hint of alcohol, allowing guests to savour each bite.
TAKING A BREAK: Outside the pretty cafe. VNS Photo Tạ Nguyên |
“To make sticky rice Bingsu, or watermelon Bingsu, it seems simple, but initially, we spent two months working from 6pm to midnight to perfect the recipe,” said Ngô Quốc Hào, CEO of Flow-ee.
"The result is a truly unique menu, only found here. Each serving is small enough to be enjoyed leisurely."
Customers not only return but also spread the word about this unique café. Visitors range from family and friends of the staff to foreign tourists, children, and other hearing-impaired people. Many young people and children even visit to learn basic sign language from the staff to thank the "Flowers" for their delicious drinks.
HOT SPOT: The cafe has been a rendezvous for hearing-impaired people. VNS Photo Thu Trang |
"This is a great business model for creating jobs for disabled people," said customer Uyên. "I’ll definitely come back and encourage my friends to visit as well."
Customer Châu echoed this sentiment, noting that this type of business can help integrate the disabled fully into society.
Flow-ee also hosts sign language classes every Wednesday and Saturday night, fostering a stronger connection between the hearing-impaired community and the broader public.
Messages sent by customers to the staff at the cafe. VNS Photo Thu Trang |
See also
Local vibe at wholesale market
10:51 | 02/12/2024 Lifestyle
Broken rice and other Vietnamese dishes among the best rice dishes in Southeast Asia
14:15 | 30/11/2024 Lifestyle
The “Taste of Malaysia” event launched at MM Mega Market
15:46 | 29/11/2024 Lifestyle
Hà Nội’s food streets: A symphony of taste in every step
11:10 | 29/11/2024 Lifestyle
Vibrant cultural rendezvous in Hanoi
15:30 | 22/11/2024 Lifestyle
Creative City promotes socio-economic development, says expert
09:59 | 20/11/2024 Lifestyle
See more news
Delicacy of Hà Nội’s autumn
11:29 | 04/11/2024 Lifestyle
Beeswax: a timeless treasure from wild bees
09:45 | 31/10/2024 Lifestyle
Construction of Trường Sa Museum set to begin
09:10 | 21/10/2024 Culture
Hanoi to host Taste of Australia 2024
10:05 | 14/10/2024 Culture
Unforgettable heroic memories
10:30 | 12/10/2024 Lifestyle
Hanoi – World’s Leading Culinary City Destination
16:15 | 10/10/2024 Lifestyle
Born in Hà Nội: the capital's 70th jubilee
10:28 | 04/10/2024 Lifestyle
The restoration of the Hoàng A Tưởng mansion to be completed in October
10:03 | 26/09/2024 Lifestyle
Awards ceremony for literature, arts contest scheduled for December
17:06 | 25/09/2024 Lifestyle
New Children's Cultural Complex in Hà Nội opens to the public
16:56 | 25/09/2024 Lifestyle
HGS affirms ground service quality in aviation sector
17:19 | 23/12/2024 Companies
Banking sector: Capital flows with no congestion
17:13 | 23/12/2024 Finance-Banking
VAECO contributes to elevating Vietnamese aviation brand
17:11 | 23/12/2024 Vietnamese Brands
Amended Electricity Law proves MoIT’s institutional improvement success
17:06 | 23/12/2024 Policy
FTAs enhance Vietnam-China trade growth
17:02 | 23/12/2024 Cooperation
Multimedia
Glorious tradition of the Vietnam People's Army
08:30 | 22/12/2024 Infographic
Total FDI registered in Vietnam hits 31.4 billion USD in January-November
09:02 | 17/12/2024 Infographic
First 11 months of 2024: Import-export turnover increases 15.4%
10:55 | 16/12/2024 Infographic
11-month agro-forestry-fishery exports exceed yearly target
19:55 | 15/12/2024 Infographic
Hanoi achieves or exceeds 23/24 socio-economic targets for 2024
08:57 | 13/12/2024 Infographic
Amended Electricity Law proves MoIT’s institutional improvement success
17:06 | 23/12/2024 Policy
Ministry proposes extending agricultural land tax exemption through 2030
15:06 | 23/12/2024 Policy
Gov't targets to gradually make English second language at schools by 2030
15:45 | 21/12/2024 Policy
Nine newly-adopted laws made public
16:42 | 20/12/2024 Policy
Success story behind 500kV Circuit-3 transmission line project
16:43 | 23/12/2024 Energy
Ministry proposes incentives for renewable energy projects
16:17 | 20/12/2024 Energy
The Era of Advancement for Vietnam Industrial Park
17:15 | 19/12/2024 Industry
Vietnamese coffee sector working to meet EU Deforestation Regulation
16:38 | 18/12/2024 Industry
Nghe An Southeast Economic Zone aims to attract 1 billion USD in FDI in 2025
12:33 | 21/12/2024 Investment
Boeing aims to expand investment and cooperation in Vietnam’s defense sector
17:00 | 19/12/2024 Investment
Can Tho attracts non-state investment
10:21 | 17/12/2024 Investment
FDI remains vital contributor to boost economic growth
09:06 | 13/12/2024 Investment
Banking sector: Capital flows with no congestion
17:13 | 23/12/2024 Finance-Banking
Year-end surge in property bond issuance amid financial challenges
09:39 | 20/12/2024 Finance-Banking
Vietcombank named most valuable brand in Vietnam
16:43 | 18/12/2024 Finance-Banking
Many banks increase deposit interest rates in year-end period
16:56 | 16/12/2024 Finance-Banking
Vietnam likely to face continued turbulent weather systems in 2025
14:26 | 19/12/2024 Environment
Nature-based projects help Mekong Delta fight climate change
16:31 | 18/12/2024 Environment
11 rare monkeys released back into wild in Nghe An
09:27 | 18/12/2024 Environment
Master Plan on Sustainable Exploitation and Use of Coastal Resources announced
11:26 | 16/12/2024 Environment
Contracts worth 286.3 million USD inked at Vietnam Int’l Defence Expo 2024
17:02 | 22/12/2024 Science - Technology
Vietnam can partner with UK in developing nuclear power: Expert
12:43 | 21/12/2024 Science - Technology
Vinaphone launches fastest 5G service in Vietnam
12:38 | 21/12/2024 Science - Technology
Vietnam cooperates with Google to launch “Official Government Apps" feature
17:13 | 20/12/2024 Science - Technology
30-day free rides on 17 bus routes connected to Metro Line 1
16:14 | 23/12/2024 Society
Bac Ninh: 28 additional 4-star-rated OCOP products
23:24 | 22/12/2024 Society
HCM City’s first metro line launched after years of delay
16:47 | 22/12/2024 Society
Aviation sector strengthens smuggling, commercial fraud and counterfeit goods control
09:49 | 22/12/2024 Society
VAECO contributes to elevating Vietnamese aviation brand
17:11 | 23/12/2024 Vietnamese Brands
Petrovietnam keeping national “energy flame” ever burning
16:17 | 23/12/2024 Vietnamese Brands
Vietnamese products crave out a niche in UK market: Official
15:26 | 23/12/2024 Vietnamese Brands
Viettel's hi-tech products meets standards for supply to Malaysia
13:19 | 21/12/2024 Vietnamese Brands
Fireworks to light up sky over Hanoi on New Year celebration
15:13 | 23/12/2024 Culture
Vietnam’s high-end fashion targets Chinese market
10:04 | 22/12/2024 Culture
Enduring tradition of Ha Nhi ethnic minority group's costumes
13:14 | 21/12/2024 Culture
Legendary band Boney M to thrill Vietnamese audiences this Christmas
14:49 | 17/12/2024 Culture
Vietnam a green, attractive destination
16:30 | 23/12/2024 Tourism
Mekong Delta tourism continues to surge
15:21 | 23/12/2024 Tourism
Ben Thanh-Suoi Tien metro line - catalyst for HCM City's tourism development
15:17 | 23/12/2024 Tourism
Overseas tourism promotion: Breakthrough in market connectivity
14:46 | 23/12/2024 Tourism