HGS affirms ground service quality in aviation sector

From a small enterprise with potential and aspiration, HGS has constantly innovated and developed to become a reliable partner of domestic and international airlines at the Noi Bai International Airport. In particular, since the company officially transformed its operating model to a joint stock company, HGS has been leaving its marks by taking strategic steps and devising the long-term vision to conquer new heights in providing ground services.

HGS has made great efforts and will continue striving to meet and exceed customer expectations with its slogan “Better than the best”

With the motto “Going beyond customer expectations,” HGS has always been putting safety, security and quality first. To meet these high standards, the company has continuously improved its system and received prestigious international certifications from the International Organization for Standarlization (ISO), or ISAGO - the Safety Audit for Ground Operations set by the International Air Transport Association (IATA), as well as EURA3 certification for quality, safety and security. This is the confirmation of tireless efforts of HGS to bring trust and peace of mind to all partners and customers.

Not only serving commercial flights, HGS also has the honor to be chosen as a service provider for special flights, carrying presidents and high-ranking leaders from many countries, such as the United States, France, India, Canada and others. This is a great source of pride for the company, and at the same time a recognition of HGS’s capacity and reputation in ensuring safety, security and perfect service.

HGS always seeks to improve service quality to meet and exceed customer expectations. In addition to continuous acquisition of modern equipment, leaders of the company have offered comprehensive innovative solutions to promote restructuring and built a sustainable corporate culture. This is not only to improve the working environment but also to enhance the material and spiritual life of employees as a motivation so that they would devote themselves to the company. HGS is also researching and launching new services to diversify products, optimally meeting the needs of domestic and international customers.